Hospitality Uncovered: From Culture and Technology to an Insider's Perspective

The hospitality industry is people-centred, dynamic and far broader than most expect. This session brings together two industry perspectives to give you a well-rounded view of the sector — from its workplace culture and what employers look for, to how technology is reshaping the way guests discover, book and experience hospitality.

When?
  • 20 Oct, Tuesday - 20 Oct, Tuesday
  • 12:00PM - 01:00PM
Beyond hotels and restaurants, the session also shines a light on the travel management side of the industry, offering a candid insider's look at the diverse roles, career pathways and opportunities that often go unnoticed. 

Whether you are taking your first steps into hospitality or considering a move within the sector, this session offers practical insights to help you navigate your next career move with confidence. 

Our Speakers: 

Adrian Ho brings over 20 years of hands-on HR experience across both private and public sectors, giving him a well-rounded perspective on what it truly takes to build and sustain a career in today's evolving workplace. As Director of Human Resources at Dorsett Singapore, he has worked closely with stakeholders, business owners and employees at all levels, covering the full HR spectrum, from Talent Acquisition and Retention to Learning & Development, Career Planning, and Compensation & Benefits. Throughout his career, Adrian has had a front-row seat to how the hospitality industry has transformed, and how employees who embrace change, continuously upskill, and remain adaptable have not only stayed relevant but become invaluable to their organisations. 

Charles Tan brings over two decades of leadership experience in the travel and hospitality industry, currently serving as Managing Director of Pegasus Travel Management/ALTOUR Singapore and PlanTrip Pte Ltd. In these roles, he oversees operations and drives business growth through innovative travel management solutions, working closely with teams across diverse functions to deliver results for clients. His extensive experience in corporate management and strategic leadership gives him a deep, practical understanding of how the industry operates and what it takes to build a successful career within it. A graduate of Ngee Ann Polytechnic with a Diploma in Accountancy, Charles has continued to invest in his own development through the Harvard Leadership & Management Diploma Programme, the SMU Enterprise Leadership Transformation Programme, and various travel industry professional courses. He has also been an active contributor to the National Association of Travel Agents Singapore (NATAS), keeping him closely connected to the pulse of the industry.
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